1. Introduction
This Privacy Policy explains how the Company (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you access or use our website, trading platforms, applications, and related services (collectively, the “Services”).
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our Services, you acknowledge this Privacy Policy.
2. Information We Collect
We may collect personal and non-personal information, including:
name and contact details (email, phone, address)
date of birth
identification and verification documents
payment and transaction information
IP address and device information
cookies and usage data
trading activity and account information
We collect only data that is necessary for providing the Services and meeting legal and regulatory obligations.
3. How We Use Your Information
We use your personal data to:
provide and maintain the Services
process deposits and withdrawals
verify identity (KYC)
comply with AML and regulatory requirements
provide customer support
manage risk and prevent fraud
improve platform performance
send important service communications
We will only use your data where we have a lawful basis to do so.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual necessity — to provide the Services
Legal obligation — to comply with AML, FCA, and other laws
Legitimate interests — to operate and improve our business
Consent — where required (e.g., certain marketing cookies)
You may withdraw consent at any time where processing is based on consent.
5. Sharing of Information
We may share your information with:
regulated service providers
payment processors
identity verification providers
technology and hosting partners
professional advisers
regulators, law enforcement, or courts where required by law
We do not sell your personal data.
All third parties are required to process data securely and lawfully.
6. International Data Transfers
Your personal data may be transferred outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, such as:
UK adequacy regulations
International Data Transfer Agreements (IDTA)
Standard Contractual Clauses (SCCs)
7. Data Retention
We retain personal data only for as long as necessary to:
fulfil the purposes described in this Policy
comply with legal and regulatory obligations (including AML retention requirements)
resolve disputes
enforce our agreements
Retention periods may vary depending on regulatory requirements.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.
However, no online system can be guaranteed to be completely secure.
9. Cookies and Tracking Technologies
We use cookies and similar technologies in accordance with the Privacy and Electronic Communications Regulations (PECR).
Cookies may be used to:
ensure website functionality
analyse traffic and performance
remember user preferences
support security and fraud prevention
Where required by law, we will obtain your consent before placing non-essential cookies.
You can manage cookies through your browser settings or cookie banner.
10. Your Data Protection Rights
Under UK GDPR, you have the right to:
access your personal data
correct inaccurate data
request erasure (“right to be forgotten”)
restrict processing
object to processing
data portability
withdraw consent (where applicable)
lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us using the details below.
11. Third-Party Links
Our Services may contain links to third-party websites.
We are not responsible for the privacy practices of external sites. You should review their privacy policies separately.
12. Children’s Privacy
Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be notified where required by law. Continued use of the Services after updates constitutes acknowledgement of the revised Policy.
14. Contact Information
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us via the official support channels on our website.